Free UK Shipping

FAQ's

Payment


WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and major debit and credit cards (MasterCard, Visa, American Express). 

You won’t need a PayPal account in order to pay with your credit or debit card through PayPal. But if you already have a PayPal account, you can also pay with your PayPal balance.

I HAVE A PROBLEM WHILE MAKING PAYMENT, WHAT SHOULD I DO?

Please contact us with as much information about your order and payment as possible, and we’ll try our best to fix the issue.

IS YOUR PAYMENT PROCESS SECURE?

Yes! We do not store your credit card data on our website. Your information is 100% safe.

Returns

WHAT SHOULD I DO IF I'M NOT SATISFIED WITH MY PURCHASE?

Please let us know the reason you’re not satisfied with your purchase and we’ll do our best to make it right for you.

WHAT IS YOUR RETURN POLICY?

We will make sure that you are satisfied with your purchase and we take 100% responsibility if any mistake is made on our side.

WHAT IS RETURN PROCESS?

Please always contact us before returning any item(s), so we can first confirm and arrange the item(s) to be returned.

Returns without prior confirmation will not be accepted.

Products

WHICH PHONE MODELS DO YOU HAVE CASES FOR?

We have cases for iPhone and Samsung models, We aim to carry cases for the latest models as quickly as possible.

WHAT ARE THESE CASES MADE OF?

SmartCaseDesign cases are made of a thin layer of durable and light-weight hard plastic, polycarbonate to be exact. The artwork is printed all around the case, edge to edge. 

WHO DESIGNS SMARTCASEDESIGN CASES?

All our cases are designed, photographed or illustrated by SmartCaseDesign's in-house designers. Some designs are curated which are legally licensed from their respective owners.

WHERE ARE SMARTCASEDESIGN CASES MANUFACTURED?

Our cases are made with personal attention and care in our workshop here in the UK.

Shipping & Delivery

DO YOU SHIP WORLDWIDE?

We ship to UK, Europe, US and many other international destinations. Free shipping is available for the UK

HOW MUCH DOES SHIPPING COST?

Shipping is Free for all UK orders. International shipping costs vary from country to country so please check out our shipping charges at checkout.

HOW LONG DOES IT TAKE FOR MY PACKAGE TO ARRIVE?

Delivery time depends on destination and selected shipping method, please refer to our shipping page  for more info.

WHERE IS MY ORDER? I HAVE NOT RECEIVED MY PACKAGE, WHAT SHOULD I DO?

First of all please check delivery times based on the shipping method you've chosen at the time you placed your order.

Business

I WOULD LIKE TO SELL YOUR ITEMS IN MY STORE.

Please email us and we’ll get back to you as soon as possible.

I WOULD LIKE TO COLLABORATE WITH YOU.

If you have a popular Blog, Instagram, Youtube Channel or Twitter profile and you’d like to feature our cases, please feel free to contact us for more information.

We consider all collaboration offers. However, due to the number of daily offers we receive, we can’t reply to all of them. It might take a while until we can evaluate your offer and get back to you with a reply.